Our systems are simple, we only employ people who want to work within the team and have the customers at the top of their agenda. The baristas and delistas pretty much run the stores themselves. All looking after our precious customers and all working hard together, they have a fantastic support range of team leaders and department managers who look all pull together to deliver what we call ‘the ultimate experience’. Without our management, we would not be able to deliver a consistently high level of service whilst maintaining the freshest and best products. Our managers ensure the operation is run like clock work and will also deliver the training and focus we need to make sure you keep coming back.